Back to overview
Downtime

API is crashing

Jul 17 at 11:20am EDT
Affected services
OnClock Web Application
OnClock REST API
OnClock Bot

Resolved
Jul 17 at 12:42pm EDT

The issues have been resolved. We are monitoring for other errors, OnClock should be fully available.

The downtime and the previous ones were caused by a bad authentication token submitted by a client. We had a bug were we didn't escape this error properly and it would crash the entire API. We apologize for the inconvenience and we will make sure this doesn't happen again.

Updated
Jul 17 at 12:23pm EDT

API is working again, but the bot doesn't recognize it. We are working on fixing this.

Created
Jul 17 at 11:20am EDT

Our API is crashing over and over. We are investigating and have created a fix to solve this issue.